Dyvine Medical & Wellness

Privacy Policy

​

Effective Date: 1/01/2026

​

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Dyvine Phlebotomy & Testing "DBA" Dyvine Medical & Wellness (“DMW,” “we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers, consent records, or SMS data, with any third parties or affiliates for marketing or promotional purposes.

All SMS opt-in data and consent records are kept strictly confidential and are only used to provide direct services you have requested.

​

​

​1. Information We Collect

We collect only the information necessary to provide our services.

​

Personal Information:

• Name, address, phone number, email, date of birth

• Payment information (processed securely through third-party systems)

• Communication preferences and consent records (SMS, email, etc.)

​

Health Information (PHI):

• Lab orders, specimen data, test results, and related medical information

​

Non-Personal Information:

• IP address, browser type, device information

• Website usage data and analytics

​

Customer Communication Data:

• Appointment details and service history

• Customer inquiries and support communications

​

​

​2. How We Use and Disclose Your Information

We use your information in accordance with HIPAA and applicable laws, including:

​

Treatment:

• Coordinating with laboratories, physicians, and authorized providers

​

Payment:

• Processing billing and payments

​

Healthcare Operations:

• Internal quality reviews, staff training, and service improvements

​

Service Delivery:

• Scheduling appointments

• Sending reminders and updates

• Providing customer support

​

Legal Requirements:

• Complying with court orders, subpoenas, or public health reporting

​

Authorized Disclosure:

• Only when you provide written consent

👉 We do NOT sell your information or use PHI for marketing without explicit consent.

​

​

3. SMS Messaging & A2P Compliance

By opting into SMS communications, you agree to receive messages related to:

• Appointment confirmations and reminders

• Service updates and follow-ups

• Customer support communications

​

Opt-In & Consent:

• SMS messages are only sent after explicit opt-in

• We maintain timestamped consent records

• We comply with TCPA and CTIA guidelines

​

Opt-Out Instructions:

• Reply STOP to unsubscribe at any time

• You will receive a confirmation message

• No further messages will be sent unless you opt in again

​

Help & Support:

• Reply HELP for assistance

• Or contact us at:
  📧 info@dyvinewellness.com
  📞 470-726-2059

​

Message Frequency & Fees:

• Message frequency varies based on your services

• Message and data rates may apply

​

Carrier Disclaimer:

• Carriers are not liable for delayed or undelivered messages

• Supported carriers include AT&T, Verizon, T-Mobile, and others

​

SMS Data Protection Statement:

No mobile information or SMS consent data will be shared with third parties for marketing purposes.

Information may be shared only with:

• SMS providers/aggregators (for message delivery)

• Service providers supporting operations

• Other than the above, data is not shared with any individual or companies.

• "Consumer information is not shared with third-parties for marketing purposes"

All other use excludes SMS opt-in data and consent.

​

​

​4. Your HIPAA Privacy Rights

You have the right to:

• Access your health records

• Request corrections (amendments)

• Request disclosure history (accounting)

• Request restrictions on use/disclosure

• Request confidential communication methods

• File a complaint

To exercise your rights:
📧 info@dyvinewellness.com

​

​

​5. Information Sharing & Disclosure

We do not sell, rent, or trade your information.

We may share data with:

​

Service Providers:

• Payment processors

• Scheduling systems

• Laboratories and medical partners

• SMS providers (only for delivering messages)

​

Legal Compliance:

• Law enforcement or regulatory agencies when required

​

Business Transfers:

• In case of merger or sale (data remains protected)

👉 SMS opt-in data is never shared for marketing purposes

​

​

​6. Data Security

We implement safeguards including:

• Encryption of sensitive data

• Secure systems and access controls

• HIPAA-trained personnel

• Regular security assessments

• Breach notification protocols

• Backup and disaster recovery systems

While we use strong protections, no system is 100% secure.

​

​

​7. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality

• Analyze traffic and behavior

• Remember user preferences

You can disable cookies in your browser settings.

​

​

​8. Website & Electronic Communications

• Our website uses secure HTTPS encryption

• Avoid sending sensitive PHI via unsecured email or forms

• We use analytics tools to improve user experience

​

​

​9. Data Retention

We retain records as required by law and business needs.
When no longer needed, data is securely destroyed or de-identified.

​

​

​10. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices.

​

​

​11. Changes to This Privacy Policy

We may update this policy at any time.
The latest version will always be posted with the effective date.

Continued use of our services indicates acceptance of updates.

​

​

​12. Contact Information

Dyvine Medical & Wellness
📍 9070 Peridot Parkway, Stockbridge, GA 30281
📞 470-726-2059
📧 info@dyvinewellness.com
🌐 www.dyvinewellness.com

​

You may also file a complaint with:
U.S. Department of Health and Human Services (OCR)
https://www.hhs.gov/ocr/privacy

We will not retaliate against you for filing a complaint.