📄 Dyvine Medical & Wellness

Terms of Service & Privacy Policy

Effective Date: 01/01/2026

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​1. Business Identity

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Dyvine Phlebotomy & Testing "DBA" Dyvine Medical & Wellness (“DMW,” “we,” “our,” or “us”) provides professional specimen collection, phlebotomy, DNA testing, drug testing, wellness coordination, and related services.

By using our website (www.dyvinewellness.com), booking services, or opting into communications, you agree to these Terms of Service and Privacy Policy.

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​2. Scope of Services

DMW provides non-clinical services only, including:

• Specimen collection

• Wellness coordination

• Administrative and educational support

• Structured wellness pathway programs

DMW does not diagnose, treat, prescribe, or provide medical care.

Participation in any service does not guarantee outcomes. Results vary based on individual participation, lifestyle, and provider-directed care.

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​3. Independent Medical Providers

All medical services are provided by independent licensed healthcare providers.

• Providers make all clinical decisions

• Prescriptions (if any) are issued by providers

• Medications or wellness supplies are shipped by licensed partner pharmacies

DMW:

• Does NOT prescribe

• Does NOT dispense

• Does NOT store medications

Clients are responsible for communicating directly with their provider regarding medical concerns.

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​4. Appointments & Scheduling

• Clients must attend or reschedule appointments with reasonable notice

• Late arrivals may result in shortened or rescheduled sessions

• Missed appointments may be forfeited depending on service type

• Virtual appointments require a stable internet connection

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​5. Payment & Billing

• Fees cover coordination, education, and administrative services

• Payment is not contingent on provider approval or outcomes

• All payments are processed through secure third-party systems

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​6. Refund & Cancellation Policy

• Fees are non-refundable once services or coordination begin

• Monthly services may be canceled before the next billing cycle

• Multi-month programs cannot be canceled mid-cycle once started

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​7. Client Responsibilities

Clients agree to:

• Provide accurate information

• Communicate respectfully

• Attend or reschedule appointments

• Follow provider guidance

• Actively participate in services

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​8. Educational Disclaimer

All information provided by DMW is educational only and not medical advice.
Clients should consult licensed providers for medical concerns.

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​9. Limitation of Liability

DMW is not responsible for:

• Provider decisions

• Pharmacy fulfillment or shipping

• Individual treatment responses

Participation is voluntary and at the client’s discretion.

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​10. SMS Messaging Terms & Compliance (A2P)

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10.1 Program Description​

Our messaging program sends appointment confirmations, reminders, rescheduling updates, follow-ups, and customer support messages to clients who:

• Book services through our website or scheduling systems

• Provide their phone number

• Explicitly opt in to receive SMS communications

Opt-in is collected via web forms with a dedicated SMS consent checkbox.

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10.2 Opt-Out Instructions​

You can cancel SMS communications at any time.

• Text STOP to 770-407-7011

• You will receive a confirmation message

• After this, you will no longer receive SMS messages

To rejoin, sign up again through our website or services.

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10.3 Help & Support

If you experience issues:

• Reply HELP to any message

• Or contact:
  📧 info@dyvinewellness.com
  📞 470-726-2059

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10.4 Message Frequency & Fees

Message frequency varies based on your services and engagement (appointments, follow-ups, support).

Message and data rates may apply for messages sent to and from us.
Contact your wireless provider for details.

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10.5 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

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10.6 Supported Carriers

Our SMS program supports major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

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10.7 Age Requirement

You must be 18 years or older to participate in our SMS program.

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10.8 Regulatory Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines for SMS communications.

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​11. Privacy Policy (HIPAA-Compliant)

We are committed to protecting your personal and health information in accordance with HIPAA and applicable laws.

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11.1 Information We Collect

We collect only what is necessary to provide services:

• Personal information (name, address, phone, email, DOB)

• Health information (lab orders, specimen data, test results)

• Payment information (processed securely via third parties)

• Technical data (IP address, device type)

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11.2 Use of Information

We use your information for:

• Treatment coordination with labs/providers

• Billing and payment processing

• Business operations and service improvement

• Legal and regulatory compliance

We do not sell your information and do not use PHI for marketing without consent.

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11.3 HIPAA Rights

You have the right to:

• Access your records

• Request corrections

• Request disclosure history

• Restrict certain uses

• Request confidential communication

• File complaints

To exercise rights:
📧 info@dyvinewellness.com

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11.4 Data Protection

We implement:

• Encryption and secure systems

• Limited access to authorized personnel

• HIPAA-trained staff

• Ongoing compliance safeguards

In case of a data breach, you will be notified as required by law.

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11.5 Business Associates

We work with HIPAA-compliant partners (labs, medical providers, billing companies).
All are bound by Business Associate Agreements (BAAs).

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11.6 Website & Communications

• Our website uses secure HTTPS encryption

• Cookies/analytics may be used for performance

• Do not submit sensitive PHI via unsecured forms

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11.7 Data Retention

We retain records as required by law and securely destroy or de-identify them when no longer needed.

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11.8 Privacy Policy Reference

For additional privacy information:
👉 www.dyvinewellness.com/privacy-policy

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​12. General Website Terms

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12.1 Use of Site

By accessing this website, you agree to use it lawfully and in accordance with these terms.

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12.2 Intellectual Property

All content on this site is owned by Dyvine Medical & Wellness and protected by applicable laws.

You may not reproduce, distribute, or exploit content without written permission.

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12.3 User Submissions

By submitting content (reviews, comments, etc.), you grant us a non-exclusive, royalty-free license to use it.

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12.4 Disclaimers

All services and information are provided “as is” without warranties of any kind.

We are not responsible for third-party websites or services linked from our site.

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12.5 Limitation of Liability

We are not liable for any damages resulting from use of our website or services, to the fullest extent permitted by law.

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12.6 Online Purchases

Transactions involving third-party providers are governed by those providers’ terms.

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12.7 Account Responsibility

You are responsible for maintaining the confidentiality of your account and login information.

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12.8 Termination

We reserve the right to suspend or terminate access for violations of these terms.

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12.9 Governing Law

These Terms are governed by the laws of the State of Georgia.

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12.10 Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of updates.

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​13. Support Contact Information

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Dyvine Medical & Wellness
📍 9070 Peridot Parkway, Stockbridge, GA 30281
📞 470-726-2059
📧 info@dyvinewellness.com
🌐 www.dyvinewellness.com

You may also file a complaint with:
U.S. Department of Health and Human Services (OCR)
https://www.hhs.gov/ocr/privacy

We will not retaliate against you for filing a complaint.