Testing & Services Refund Policy

Drug Testing
Drug testing services are non-refundable.

DNA Testing (including GX DNA programs)
No refunds.

Gender Reveal DNA Testing
A refund or guarantee request may apply only if the baby is ultimately born the opposite gender from the reported result. The request must be submitted to the testing company that performed the test, either SneakPeek or Peekaboo, according to that company’s applicable guarantee/refund process. Any guarantee refund is subject to that company’s review and terms.

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Other Testing & Services

Applies to:

• TB QuantiFERON

• Phlebotomy/lab collections, including mobile

• Fingerprinting

• Background checks

• I-9 verification

• Notary

• Apostille

• Breath Alcohol Screening

• After-hours/weekend service fees

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Refund, cancellation and rescheduling rules:

• A refund may be available if the client cancels more than 24 hours before the appointment, provided DMW has not already incurred a third-party cost, ordered or initiated the test/service, submitted a background check, begun processing documents, or otherwise started fulfillment.

• Once DMW has incurred a nonrecoverable third-party cost or begun processing/fulfillment, that portion is nonrefundable.

• Cancellations made within 24 hours are nonrefundable.

• No-shows are nonrefundable.

• One reschedule is allowed if requested more than 24 hours before the appointment.

• If DMW cancels the appointment/service, the client may choose a refund or reschedule where applicable.

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Effective Date: 10/08/2026